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Dynamic support mail sender

edited Nov 22, 2019 10:26AM in CRM

We have a NetSuite customer whose business idea is to run the customers support for their customers.

Our customer is Company A

Company A take care of the support for Company B and C

If a customers of Company B or C has any problem they contact support, handled by Company A.

Company A uses the support module in Netsuite. Until now this has been working great.

But Company A now has a new customer, Customer D

Company D doesn’t think it is ok that the support mail/responses sent to their customer has Company A as a sender.

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