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How to hyper link to Customer Support Portal?

edited Nov 22, 2019 10:26AM in CRM

How can I generate the URL that links to the customer support portal for any given support case?

I know that if I send a message via the NS case form that the customer will receive a hyper link that will take them directly to the case, but how can I find out what that URL is without sending a message from the case?


Why should I want to do this? Over time customers build up a history of support cases and I want to be able to send them a summary email containing links to all their past cases.

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