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change "Date Closed" on a case
We have several cases that have an incorrect "Date Closed" value, in some cases they were actually dealt with almost a year ago but.... well, it's a long story, but they sat un-closed in error. For performance reporting accuracy we want to correct this date and have it reflect the true closure date but the field is readonly.
I check the usual workaround (mass update, CSV import, script) and none of them will allow me to change the value.
I suspect that it's looking at the system notes for the Status change date. I still thought I'd ask here to see if anyone knows a way to change this field.
Steve Klett | Senior Developer
NetValue Technology
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