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Way to send Case updates under the Rep versus Company Name

edited Nov 22, 2019 10:25AM in CRM 4 comments

Our partner sends us outgoing Case updates and it shows the name of the Rep who does the update in the email I get, rather than the company name listed under support preferences.

We would like to do this as well, but I can't find a way and the person who set it up for the partner is no longer with the company and they have no idea :h_a_w:  Adding it to your personal preferences does nothing on a case except for the signature.

Thanks for any thoughts!

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