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Intelligent Payment Automation, powered by BILL (aka Bill.com), lets you automate payments, manage vendor details, and bank account information within NetSuite.
The SuiteApp is available to organizations based in the U.S. with a valid U.S. address, or to global customers (except Canada, China, and Japan) with U.S. business subsidiaries. It only supports payments to vendors operating in the United States.
For more information, visit this thread.
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Contact Center- Do you creates cases for all touchpoints?
Working on our contact center roll out- we are unsure whether to create a model where every contact gets created as a case or if some quick-question type calls should get a phone log entry or something. Anyway care to share what they did for this? I think the case form is pretty streamlined and I hate to lose the metrics but call center management is concerned about compliance of logging everything as a 'case".
TIA
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