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Include cc on case replies

edited Nov 22, 2019 10:24AM in CRM

Hi,

I know there is an enhancement request for this item.  I really need to figure out if there is some way to make this happen.  I would appreciate any pointers in the right direction

We want to include users who were originally cc'ed on a support case to be included in all replies to the support case.  For example, joe@user.com sends mail to our support address.  He ccs his colleague mary@user.com because she's interested in finding out the answer.  When the ticket is created, joe@user.com is in the email field of the case. 

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