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Narrative Insights is Temporarily Unavailable due to an Infrastructure Issue. Learn how This Impacts Your Account and What to Expect While the Feature is Disabled.
Inbound Case E-mail Response & Anonymous Customer
We noticed that when we try to respond to an e-mail case in NetSuite and it's under the Anonymous Customer record (because no information is located in the existing database) using the "E-mail" button, the e-mail address of the customer does not autofill. We must manually input the e-mail address every single time.
Is there a way to either create a customer record automatically or autofill the e-mail address field? This is because we send many standard e-mail templates.
I would appreciate any help someone can provide.
Thank you.
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