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Changing the from email address on support cases

edited Nov 22, 2019 10:24AM in CRM 1 comment

When an email is sent from a support case under the Messages tab, the from email is the support email entered under Support Preferences. Is there any way to change the from email address?

I tried using the one I set under my personal preferences but it only took on other records not on the case. I even tried changing it in a before submit script and again it didn't work.

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