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New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.

Email Notification for Inbound Messages

edited Nov 22, 2019 10:24AM in CRM 1 comment

I am trying to find a way to get all inbound messages related to new, open, or closed cases to trigger a saved search alert or other type of outbound email to be sent. I tried using an email alert tied to when cases are created or updated but it appears that a message coming in is not treated as an update. Any ideas?

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