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How to get cc/bcc of incoming communication emails

edited Nov 22, 2019 10:23AM in CRM

Did something change in recent versions of Netsuite regarding incoming emails? Is there a setting to enable this again? We used to get customer responses to Netsuite based emails forwarded to email, but now it looks like they are not being sent.

Flow:
1. Sales Order > Email Customer Message
2. Customer responds via email > Response appears in Communications tab AND also appears in mail. Currently messages are not appearing in normal mail.

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