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IPHONE calls logging to Customer record in Netsuite can they log to a case ?

edited Nov 22, 2019 10:23AM in CRM

We just implemented the IPHONE to update NetSuite and when it does it logs the phone call in the customer record, does anyone know how we can reference the case number and have it log to the case that may be open in NetSuite if that phone call is regarding a case ?

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