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How to create Ticket Categories

edited Apr 9, 2020 4:51PM in CRM 1 comment

I am fairly new to NetSuite, I want to understand how can we create incidents with categories and Priorities.
For eg : I have an issue with procurement, I want to have category as P2P and Priority has 2, where in 1 is critical, 2 moderate and 3 Not at all urgent.
Is there a standard template I need to follow
Can someone push me in right direction

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