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How do I arrange for incoming support email to open a new case

edited Dec 6, 2019 2:09PM in General 2 comments

I've been asked to organise that incoming support email gets logged as a case against the relevant customer.

Our system is set up with all of our contacts, including their email address and so it should be possible in most cases for the system to identify the customer against which is should log the case.

However, there is a complication.  We often receive mail from people with whom we've never dealt before.  How does the system identify these types of email?

I'm hoping to be able to arrange for our mail system to receive the email and then post it into NetSuite.

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