Discussions
Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Explore new breakthroughs, sharpen your skills, and connect with experts who are shaping what’s next. Experience bold keynotes, interactive learning, and connections that span the global NetSuite community. Discover what's next at SuiteConnect Tour 2026.
We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
Customer Profitability Summary Report and Shipping Cost
Running the canned Customer Profitability Summary report gives a Total Revenue number by customer (as well as Total Cost and Profitability). When you click that very number for detail (by invoice), the sum revenue total of each invoice differs from the revenue total in the summary report because the summary includes shipping cost (actual shipping billed in the invoice) from each invoice and the detail report does not.
I would think including shipping in the Revenue total of the Summary Report provides a misleading profitbility amount if the actual "cost" of that shipping is not also included. In fact, is there a way to hold both the billable shipping and cost of shipping amounts in the same transaction?