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Sales order entry and declined credit card sales - re-entering

edited Nov 22, 2019 6:17PM in CRM 3 comments

Why does it wipe out ALL the customers info when a sale is decelined? On sales entry I have to go back and RE-ENTER EVERYTHING when a credit card is declined. This shouldn't be. I have to add the item back in, the customers name and so on.

Dave

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