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Case Status -> Change to "Closed" when editing a case

edited Nov 22, 2019 6:17PM in CRM 6 comments

We handle several hundred cases a day and each efficiency in case workflow saves in aggregate much time.

95% of the time change the case status to "Closed" when editing the case because it will "re-open" when/if the customer replies. Does anyone know how to change a case status to "Closed" by default when clicking into a case?

Netsuite can automatically assign an unassigned case to the support rep that clicks "Grab" so I thought there may be similiar functionality for case status.

Thanks!

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