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Customer Specific Case Form
I have a Parent customer underwich the are approximately 100 subcustomers. I need to create a Case Submission form for each subcustomer to fill out using their Internal or External Id so that the cases are created under the correct entity. Has anyone accomplished this before? If it is possible can anyone outline how they accomplished this?
The essential info that would be required is:-
Sub-customer name
Contact (should this be primary or person submitting?)
Email
Custom Item (They have only one item which requires constant service)
Description of problem.
UPS or registered Mail Tracking Number
Date when Submitted
Any assisstance would be greatly appreciated
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