Discussions

Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more

Private email templates

edited Nov 22, 2019 6:05PM in CRM 3 comments

My company recently implemented a bulk email script that uses the custom email templates available through the stock email functionality.

The problem we are running into is there are templates showing in the bulk email (custom) script that do not show when viewing the list of templates through Documents/Templates/Email Templates.

I have tried viewing the list using the Administrator role and still nothing.

Through the script I can see the internal id for the selected template and it is simply not there.

My question is this:  Is it possible these templates are marked "private" and even the Admin role can't see them?  Can one person with Admin not see private templates created by a different Admin?  Or is it possible they were created, used for a mail merge operation then deleted but their remnants are still there somehow?

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 4 (Oct-Dec 2025)

This Week's Leaders

This Month's Leaders

All Time Leaders