Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more

Creating a SuiteScript that is triggered by new Customer Message

edited Nov 22, 2019 6:04PM in CRM 9 comments

I'm just getting started with SuiteFlow, but I'm not finding the process as straightforward as the help documentation indicates. I hope someone can give me pointers to move in the right direction!

Issue:
A message is sent from the Communications subtab of the Customer Record.
Customer replies to the message.
Message is logged in the Communication subtab, but the customer service rep who sent the message is not notified.

Proposed Solution:
Create a SuiteScript that is triggered on record change when a new Message is received in the Communications subtab of the Customer record.

When setting up the Workflow, I want the condition to be Customer Message is New or something like that, but I don't see how to do this. So I'm not past the initial setup of the Workflow.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 4 (Oct-Dec 2025)

This Week's Leaders

This Month's Leaders

All Time Leaders