Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Stay in the Know
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Ability to filter available solutions/templates
Hi All,
I currently having a client using the "Solutions" look-up in a case form for email templates. The agents will select a "Solution" from the look-up, fill out the template and send the email to the customer. The problem is, the solutions look-up also displays other client-templates not related to the business the logged in user is working for. Would there be any way to limit what is available to the user in the solutions look-up, maybe by a "If solution code contains XX", or maybe even a small script applied to the form (would anyone be able to give
0