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How to remove a billed item from a SO
If a SO has multiple items and we have already billed it and now we need to refund and remove a item; Our usual process is:
1. Process refund at the cash sale.
2. Go to the SO and click on "close" by the line item that was refunded.
3. If the item was drop-ship, then remove the item from the drop-ship PO.
4. If a fulfillment record was made, delete the one item that was refunded
Here is an additional procedure that I always wonder if I should do...
-Should I delete the item from the SO and not just close the line?
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