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Customer can't pay online?!

in Accounting / ERP

We have a customer who is logging into her customer access screen to pay her open invoices. And alas, we are not able to take her money!

She cannot:

1. use the pay all button, invoices do not "check"
2. when she selects a single invoice to pay the total not appear in the payment column
3. So there is never a total for her to pay

Other customers are able to do all of the above, no problem.

It's a problem for us that she can't pay online. What could be the matter?

HaileP


http://fontianemaury.com

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