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How to handle chargebacks?

edited Feb 3, 2009 4:30PM in Accounting / ERP 2 comments

We have a situation where a customer charged back 1499.00 of a 1500.00 invoice with amex. The original charge had gone thru last May and it was reconciled already. In September, amex has put a hold on all funds for subsequent charges up to the amount of 1499 to pay for the chargeback. The customer, meanwhile, paid a lesser amount to settle the account in Sept.

I'm not sure how to handle this in Netsuite. Do I void the original invoice? or do I issue a credit for the 1499? And how do I account for the new settled amount of 1100?

To complicate matters, the recent charges we ran thru amex were not credit to us until they add up to 1499... so how do I reconcile those payments in NS?

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