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Processing Refunds

edited Jun 15, 2011 10:55AM in Accounting / ERP 8 comments

I know this sounds stupid but we sometimes process a partial refund to our clients, i.e. perhaps for a delay in the delivery of the order for example. What's the best way to do this? When we do a cash sale refund it wants to use an item to refund them but it goes and put that item back in stock?

Should I create a new item called refunds?

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