Department following through to fulfillment record

Last month we wanted to set up multiple sales order forms that would default specific departments to make it easier for our sales force by having them choose the appropriate sales form and then not having to worry about using the correct department later (one less step). Since this isn't a standard feature that NetSuite offers, we worked with our "GOLD" support for hours to set up new custom fields and forms to make the sales order form default the appropriate department.  Turns out that this was a HUGE mistake as these custom fields did not record the department the