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Editing a pre-authorized Sale order and getting two different auth #s
i am very confused on what the best practice is.
When we receive orders on our web store we often need to edit shipping costs on the sales order.
We save it, we pick pack and ship it, then we go to bill it. The authorization number is the same in the cash sale as the sales order. We hit save. Then if we view the payment screen on the cash sale and a different authorization auth# has has been assigned to the cash sale.
The Problem- Two authorizations numbers means our customer funds are held twice. We just had a customer call us expecting us to pay 8 over drafts totaling $240 because we held funds twice.
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