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We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
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Curious why sales order remains "open - pending billing" after refund?
We just processed a return authorization against an order that was fulfilled but never billed. The status for the sales order was "Pending Billing" as it should. It was a $0 transaction.
We received ALL the items and processed the refund for the FULL amount (which was $0), yet the sales order remained "Pending Billing". We needed to manually go to the sales order and close it to remove this status and get it off certain reports.
Seems to me the system would be smart enough to know that if you have received all items back from an order and you have fully refunded the value of the order, that it would automatically remove the sales order from its pending billing status to closed (or at least ask you during refund).
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