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Refunding to an account
Our previous process for refunding a sales order for items that have not shipped was to simply to do a cash refund off of the cash sale. This however added the item into our inventory even though it had not shipped so we had to do inventory adjustments (not a good work flow).
From reading different threads on the user group we came up with the workaround of creating a non-inventory impacting item, such as "customer order refund" and change the items on the cash refund to this so there is no inventory impact. It works fine however I am afraid that our reporting is now going to be inaccurate.
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