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Messages on Invoices

edited Jan 7, 2008 8:51AM in Accounting / ERP 2 comments

We are new to Netsuite and going through some transition pains at the moment.  

I am running the first invoices through the system today and need to know how I can source in a message/memo/note from either a case (for support work) or through a sales order (via a quote, etc.).

I know our support reps can enter a memo on their time line item that will appear.  But if they've entered a complete description in the "reply" field already, that seems like added work.

Thanks,
Todd

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