Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Don't miss out on our Question of the Week! You only have until tomorrow, November 6, 2025, 2PM ET to comment your answers and earn rewards! Click here for more details.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more
Need Custom Statement Template / Pop-Up
As far as I can tell, there is no support for using custom templates for Statement emails. That's a problem, because for delinquent accounts I really need to say something more direct than "Please open the attached file to view your Statement."
Browsing the forums, I've seen it noted a couple times that you can use email merge to attach a statement to a customer-bound email. It seems that NetSuite believes this to be an answer.
This work-around is insufficient for several reasons. The main one is that if I send out statements this way, my customers are invited to unsubcribe from a "list" in the course of an ordinary business communication. I can not have a statement of account looking (or acting) like a marketing campaign.
0