Discussions
Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
Managing payment plans AFTER invoicing
When we have a customer that cannot pay their invoices we will sometimes setup a payment plan with them. The terms are often quite different, for example we have one customer that pays $10 a month for almost 2 years!!
Here's how the process goes for us:
[LIST=1]
[*]We enter a sales order
[*]We ship the goods and invoice the customer
[*]Once they are past due we begin contacting them
[*]If they need a payment plan we setup Outlook reminders to send statements and or invoices at the agreed upon interval[/LIST]
This has worked fine when we didn't have very many of these situations (5-10 a month) but we are seeing an increase in the request for payment plans and I wanted to setup something more robust and managed, something that didn't rely on basic reminders.
Steve Klett | Senior Developer
NetValue Technology