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Bulk Invoicing Error
Hi,
My issue is that the "automated" messages for credit handling are not allowing our bulk billing to process. These messages include being overdue, on hold, etc.
For example. If a customer has an outstanding unapplied credit for X days this pops up in the bulk billing cycle and expects a click to acknowledge.
As it is a bulk process each message cannot be indiviually acknowledged and therefore the invoicing process is haulted resulting in us having to individually process 30 or more invoices manually.
The workaround I was advised was to turn the messages off.... why would you do this when you obviously wanted them and turned them on in the first place?? Should the system not work with these messages turned on ?
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