Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Stay in the Know
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
editing an RA linked to an invoice
Hi all, this is a strange one.
We received a pending goods return notification with serial number "A" from a customer. The admin staff looked up the appropriate invoice and authorized a return from that invoice.
Now that the physical unit has arrived, it turns out that they've sent the incorrect serial number in their initial notification and the one they meant to return is serial number "B".
Admin staff have therefore edited the RA and changed the serial number to "B" from A. Now to my mind the RA should now alert you that the serial number you've entered wasn't on the original linked invoice,
0