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editing an RA linked to an invoice
Hi all, this is a strange one.
We received a pending goods return notification with serial number "A" from a customer. The admin staff looked up the appropriate invoice and authorized a return from that invoice.
Now that the physical unit has arrived, it turns out that they've sent the incorrect serial number in their initial notification and the one they meant to return is serial number "B".
Admin staff have therefore edited the RA and changed the serial number to "B" from A. Now to my mind the RA should now alert you that the serial number you've entered wasn't on the original linked invoice,
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