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Trx entry for item return (After fulfillment but Before billing)
Could you please advise me on how to do the below transaction. All items has been fully fulfilled and delivered to customer. But before we proceed to billing (no invoice), the customer return all the items.
Then we perform the below transaction entries :
1. Search for the Sales Order and click "Return Authorization, RA".
2. Issue RA and print RA to customer.
3. Receive Returned Order.
4. Then we stop here (can we?) but the SO status still show "Pending Billing" (why?)
Instead of doing the above steps, it is true that we must perform the below steps (to consider proper & correct steps) ?
A. Bill Sales Order or Create Invoice.
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