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Online Bill Pay- Customer Side

in Accounting / ERP

We have this feature enabled and we use it to pay vendors.  The problem is when a vendor is also a customer and a sales rep goes to edit any info on the customer side it asks them for info on the enabled bill pay and to mark the account number.  This is getting very frustrating for our reps to be dealing with enable bill pay on the customer side.  Does anyone know how to turn this off or have it so it just allows for payments on the vendor side?
Thanks.
Natalie

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