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Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more
Using and configuring payment holds and "manage payment holds"
The payment hold feature seems to be activated ONLY when attempting to get authorization for a charge - but not when an actual charge is attempted. This doesn't make any sense to us.
- If we select "get authorization" and the data is complete and correct, then no hold is placed.
- If we select "get authorization" and something is wrong with the charge, then the order is placed on hold
- If we "bill" without "get authorization" and it fails, no hold is placed - seriously??
Then ...
If an order is on hold and we successfully bill it, the hold remains until it is manually removed. Is there a way to make this automatic once the billing (or authorization) is successful?
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