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Using and configuring payment holds and "manage payment holds"
The payment hold feature seems to be activated ONLY when attempting to get authorization for a charge - but not when an actual charge is attempted. This doesn't make any sense to us.
- If we select "get authorization" and the data is complete and correct, then no hold is placed.
- If we select "get authorization" and something is wrong with the charge, then the order is placed on hold
- If we "bill" without "get authorization" and it fails, no hold is placed - seriously??
Then ...
If an order is on hold and we successfully bill it, the hold remains until it is manually removed. Is there a way to make this automatic once the billing (or authorization) is successful?
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