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Customer / Vendor Return Authorisation help - seems overly complex?
Hi,
I am not sure if we're using it wrong, but the customer returns processes in Netsuite seems disjointed. Does anyone else process customer returns in Netsuite?
We stock items, and drop ship items; and need to be able to process both types of return.
There doesn't seem to be a way to have 'drop ship' returns within Netsuite? What I mean by this is where a customer returns goods directly back to the supplier. Is there a way to link Customer and Vendor returns together?
It also seems Netsuite wants to create a Credit Note for completed returns, what about when we want to ship a replacement units from stock?
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