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RMAs and Credit Memos hitting the GL in the wrong account.

edited Mar 5, 2014 12:29PM in Accounting / ERP 2 comments

When we credit a customer via RMA & Credit Memo, the GL is impacted in a few different accounts, depending on the items.

If a salesperson enters an RA, and they list out the items to be returned (and we plan on restocking them) it credits our Return Auth account (Normal Behavior), and Debits the Sales Account (which is not where I want it to go, I have another account for it).

This only happens when we list out the inventory or assembly items on the RA.

Normally we have another item type we use (specifically for returns) that credits and debits the proper accounts.

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