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Erroneous process when creating customer credit from commercial invoice.


Hello,

When trying to create a credit note from a commercial invoice using "Credit" Button, I get an alert stating that

Data you entered on this page has not been saved and will be lost. Press OK to proceed



Here is the weird part.
If I press "OK", the Credit code gets created, however, I don't find the credit note under Related records for commercial invoice.
If I press "Cancel", the credit note still gets created AND I find it under "Related records" tab for commercial invoice.

There are no workflows on Credit notes, no before/after submit user events and pretty much nothing on  "on save" client event. Anyone had this issue before?
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