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How to Credit a Drop Shipment Vendor Bill Without Affecting the Inventory

in Accounting / ERP

Just a quick mind teaser question, if I may, please:  How to Credit a Drop Shipment Vendor Bill Without Affecting the Inventory (being that ALL our items are “Inventory Items” with Drop Ship selected)

NetSuite support said the same as the SuiteAnswers Answer Id: 14287 (https://netsuite.custhelp.com/app/answers/detail/a_id/14287/kw/14287), where advises you “On Cash Sale, click Refund button and change the Quantity from 1 to 0”.

However, since the quantity was now set to “0”, NetSuite doesn’t track that there was refund for this item – only that the customer received a dollar value credit.   How will we be able know which items are being returned a lot so not to sell them?

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