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Credit Memo - How to Change Debit account

edited Sep 9, 2015 4:29PM in Accounting / ERP 1 comment

Currently our credit memos are debiting our Retail Sales account, which is the default income account in our Netsuite setup.   They credit A/R account.

We want the credit memos to debit a Returns / Refunds Income account that is separate from the Retail Sales account.  I was unable to find any setting that let me specify a different account for credit memos to debit by default.  It might be one of the accounts under Accounting Preferences > Items/Transactions, but I could not find any documentation that clearly stated which one to use.

Does anyone know how to force all credit memos to a different income account?

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