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Refund Process on Cash Sales
Hi
Im having hard time working with the refund process, would love to know what is the right way to get it done.
We have online transaction from Amazon, eBay, and Shopify going into Netsuite using a connector. For integration and automation purpose, we have the transaction going into Netsuite as Cash Sales (so we have no delays making deposits). It works great and leaves us with minimal involvement, every morning we have our orders ready to be fulfilled.
Sometimes, we have cancelled orders, and I am unable to delete the order since there is already a deposit on it. When trying to refund such transactions (or a fulfilled order that we dont have the item available), it solves the payment part, but the item is being restocked.
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