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Store credit process

edited Jan 21, 2019 8:56AM in Accounting / ERP 1 comment

looking for advice on this scenario:
1. Customer places order on Shopify and order gets imported into NS.  Order is then fulfilled and cash sale is generated since order was paid in full in shopify
2. Customer called and was not happy with one of the products.  They are plants so there is no returning them.
3. We give the customer 100% store credit to use on their next order.
4. Customer calls in to place another order and use the store credit. 
5. How do we do this?  When creating the new order it does not show any credit they have on their account to deduct the total price of the sale order?

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