Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Please note that on Saturday, April 18, 2026, at 8:00 PM Pacific Time, our Case Management System will undergo a scheduled maintenance for approximately 15 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
LeadSourceRef error where the lead source is defined
Trying to do an import. Have set up the Lead source in NetSuite and then used that Lead source in the import sheet
Get this error for every single record yet can manually set up a lead with this lead source with no problem:
The leadSourceRef element contains an invalid reference or the parent hierarchy is not complete. Please correct the file and import again. <leadSourceRef><name>41 Hospitality Bus Mgrs</name></leadSourceRef>
Assuming the reference is valid (we set it up and it is in the system), I can only assume it has something to do with
0