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Import Multiple Cases and Multiple Messages

edited Dec 3, 2019 1:13PM in Account Administration 4 comments

Hi,

I hope I have not missed the obvious, but am I correct in observing that the "Support->Case" import for the CSV Import feature does not allow for Message detail importing?

In other words, if I want to import 10,000 cases, each of which have ~3-5 messages, with at least a few each having attachments, am I correct in observing that the CSV Import feature would not support importing the details of these messages or properly link the attachments?

It seems I CAN import multiple Messages using Add/Update and making sure to use an ExternalID to key multiple rows differing only by the "Message" field together, but there seems to only be that single "Message" field available to me.  I do not see a way to map things such as "Date", "Author", "Recipient", "Subject", "Files" etc. for each Message. 

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