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Unable to update Sales Order via csv import

edited Dec 3, 2019 1:13PM in Account Administration 1 comment

Hi all,
We are trying to update a custom field on Sales Orders via csv import. When we run the import (ran under Administrator and one other role) we receive a message and email that the update was a success but nothing is updated. System notes don't reflect the record being touched, and the field we are trying to update does not change. I have tried checking and unchecking overwrite sublists and that did not work.

Does anyone have any suggestions before I file a support case with NetSuite?

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