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Unable to Update Sales Order Status

edited Dec 3, 2019 1:13PM in Account Administration 3 comments

We are doing sales order clean up. We have hundreds of open sales order that need to be canceled. A lot of approved sales order need to be closed.

I am using Saved Import to update those order status. Import file is very simple, two fields, one is sales order number, one is order status that I want to set:
Number,Status
12345,Closed

However, when I do import, error message is "Invalid orderstatus reference key Closed.". The current order status is "Pending Fullfillment", I want to set it "Closed".

What went wrong in my case?

Thanks

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