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Misleading "Customer" Designation

edited Dec 23, 2019 11:03PM in Accounting / ERP 1 comment

Recently we've been invoicing a number of external entities that are *not* customers, but merely organizations or individuals who are required to send us money.

Here are two hypothetical examples:
(1) A terminated employee who elected to continue medical coverage under COBRA. He/she remains on our medical plan and therefore, as provided under the law, we invoice he/she monthly for the full amount of the insurance premium.
(2) A trade group with which we have partnered to create some educational films. Our company does all of the production work, they are paying all of the expenses.

At the advice of our accountants, I set up both of these entities as Customers. The trouble is that they are now showing up as "Customers" in our

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