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I have some missing invoices in NS - what happened to them?
I have already sent a support/help request in, but I thought I would post here as well. This is the whole process...
1) Customer calls and places order
2) We create a sales order
3) We fulfill sales order, which then creates an invoice
4) We send the package out (with the invoice and print a copy for ourselves)
5) Customer sends check
**Here's where the problem starts
6) We go to accept payment for the invoice and the invoice is no longer in NS.
It's just gone... The sales order is still in NS, but the invoice is gone. I went and checked their paper file (that we use as a backup) and thankfully I still have the paper copy that was originally sent, but the invoice itself is no longer in NS.
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