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Credit memos not auto-applying when accepting customer payments.

edited Dec 23, 2019 10:59PM in Accounting / ERP

We just got upgraded to v2008.2, and when we accept a customer payment, paying (e.g.) 2 seperate invoices, the payments get auto-applied when you tick the apply box next to each invoice. but when you go to the credits tab and tick the outstanding credit memo for the customer, it goes straight on to the 'not applied' amount, and does not adjust the payment total.

We were able to manually amend the 'payment amount' but this should be auto-applying.

Raised call with NetSuite support.
Awaiting confirmation of a defect.
Will post back here if I get that confirmation.

SteveH - UK

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